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Our Advantage

By DGU_Olivia | 11 December 2023 | 139 views | 11 Comments

Enhancing Your Shopping Experience: Our Commitment to Quality Service, Personalized Care, and Efficient Delivery


Welcome to our latest blog post where we share exciting updates about our services! At DGU, we're committed to providing an exceptional shopping experience for all our customers. Here’s how we’re making your satisfaction our top priority:
 

I. Quality Customer Service and Worry-Free Shopping Guarantee

Transparent Logistics Tracking and Quality Control: We believe in keeping you informed every step of the way. That's why we provide each customer with a detailed notification that includes the tracking number of your package and our comprehensive Quality Control (QC) report. This ensures you are always in the loop about your package's latest status and can be confident that your products meet the highest standards. Additionally, for personalized convenience, log in to your user account to check the real-time status of your order. If you have any questions, please don't hesitate to contact us. We are committed to solving any problems you may encounter.
 

II. Personalized Services and Satisfaction Guarantee

Customized Size Confirmation: We understand that getting the right fit is crucial. Therefore, before we ship any product, our dedicated team will perform professional size measurements to ensure that each item matches your specific size requirements. This meticulous process reduces the need for returns and exchanges due to size issues, making your shopping experience smoother. Use your EU/UK size for shoes, or contact us if you know only the US size. Clothing may come in Asian sizes, so provide your weight and height for accurate suggestions. Order pants with your daily size. For belts, if your jeans size is 32, choose size 36/90. Log in for real-time order status, and contact us via WhatsApp or social medias with any questions. We're here to make your shopping experience seamless and satisfying.
 
Full Refund Satisfaction Guarantee: Your satisfaction is our priority. If you find yourself not completely satisfied with the product's details before shipping, we offer an unconditional full refund policy. We are devoted to ensuring a pleasant and stress-free shopping journey for all our customers.

 

III. Comprehensive Payment Methods and Efficient Logistic Services

Diverse Payment Options: Catering to your convenience, we offer a wide range of payment methods including credit cards, debit cards, Zelle, PayPal, Western Union, Bitcoin, USDT, Ethereum, and more for a seamless and secure transaction process. Our goal is to accommodate your preferred payment method, ensuring a seamless and secure transaction process. Please note that all international duties and taxes are the sole responsibility of the customer and are not included at checkout, but we will declare at a lower price.
 
Fast and Reliable Delivery Guarantee: Teaming up with both FedEx and UPS, we use reliable methods worldwide, including FEDEX, EMS, DHL, UPS, ARAMEX, to ensure timely delivery. After receiving payment, we require 4-6 days to make items available for shipment. Expect your order within 3 to 5 business days via FedEx and 7-12 days via UPS. Please note that international duties and taxes are the customer's responsibility and not included at checkout. We prioritize safety and punctuality to ensure your package arrives promptly, allowing you to enjoy our products without delays.
 
At DGU, we’re continuously striving to enhance your shopping experience. Stay tuned for more updates and thank you for choosing us for your shopping needs!

 
Ant***
May 03,2017 06:22
What does regular mean
Hi,dear. Regular mean market normal version
Ant***
May 03,2017 06:22
What does regular mean
Dear friend, regular means that it is inferior to the high end arena.Any other concerns,please feel free to contact us.Have a nice day.
Cha***
October 07,2016 05:54
Help need review
Dear friend,thank you for your trust.With the pictures you sent, we feel sorry to tell you that we cannot give you general comparison and detailed review.Please send more information to our customer service for checking: [email protected] or whatsapp +16262067154, +16262068172, +16262068172,have a nice day!Thx
Cha***
October 07,2016 05:52
Are these a good pick up? Or look too fake? Please HELP!!!!!
Dear friend,thank you for your trust.With the pictures you sent, we feel sorry to tell you that we cannot give you general comparison and detailed review.Please send more information to our customer service for checking: [email protected] or whatsapp +16262067154, +16262068172, +16262068172,have a nice day!Thx
Cha***
October 07,2016 05:37
Help with these!! How do they look can i wear these ir look to fake??
Dear friend,thank you for your trust.With the pictures you sent, we feel sorry to tell you that we cannot give you general comparison and detailed review.Please send more information to our customer service for checking: [email protected] or whatsapp +16262067154, +16262068172, +16262068172,have a nice day!Thx
Cha***
October 07,2016 05:35
Are these a good pick up? Or look too fake? Please HELP!!!!!
Dear friend,thank you for your trust.With the pictures you sent, we feel sorry to tell you that we cannot give you general comparison and detailed review.Please send more information to our customer service for checking: [email protected] or whatsapp +16262067154, +16262068172, +16262068172,have a nice day!Thx
Tri***
August 09,2016 13:24
Mine has everything in the real carergory except the sole. On the bottom 2 of my pairs just say balenciaga without the box around it. And my other pairs do? What does this mean? They were all purchased from the same store at different times.
Thanks for your sharing, really want to see more pics about yours, can we talk more via whatsapp:+8618820001041, skype:ajkicks? thanks.
Dio***
August 09,2016 10:39
Mines show everything like the real ones except the insoles, mine says made in Ital.
Thanks for your comment, do you have a picture of yours?
Ant***
May 21,2016 22:18
What does "high end" mean ?
Higher in price and of better quality than most others.
Yea***
August 21,2015 08:16
Oooh i didnt know that y" all now the differences thats good noticed.the only thing is now to make is perfect as the authentics expecially the back and creasing thank you.
So glad to hear that you like it, we will keep doing better for you, have a nice day!
Joh***
July 30,2015 17:04
Good explanation but why don't guys you make them the same like the real ones since you know all the different.
dear, we are trying our best to make it better all the time, while you know, there have some special detail is not easy to hold as the same as the real one, but we are trying all the time, thanks for your following, have a nice day!
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